Conditions of Sale
- You must be of legal drinking age to use this website and order goods and services.
- All wines are sold by the bottle, unless otherwise indicated.
- Prices include VAT
- Orders can be placed via our website or by email to orders@conviviowines.co.za
- Payment should only be made after orders have been approved.
- We accept the following payment methods: bank transfer, Visa, MasterCard or Amex.
- If any payment is overdue we shall be entitled to suspend deliveries/collections.
- We reserve the right to cancel orders in whole or in part as circumstances dictate.
- If goods or services are no longer available after payment has been made, users will be refunded.
- In the case of items or services being mistakenly underpriced, we will not be obliged to provide the item at the stated price provided that we notify you before the item is delivered / before the service commences. If you no longer wish to proceed with the order, a full refund will be issued.
- You must inspect all goods when collecting or on delivery. In the event of incorrect order fulfilment or damage, please contact Convivio Wines within 3 days of collection or delivery. Thereafter, you will not be entitled to a refund.
Return Policy
Every effort is made to ensure that orders are fulfilled correctly. If, however, you do not receive exactly what you have ordered, we will gladly rectify the problem or provide a full refund at no extra cost.
If you have any questions or concerns regarding our returns policy, please contact orders@conviviowines.co.za
Payment Options
All transactions will be processed in South African Rands (ZAR).
Credit Cards
Online orders are processed via PayFast 3D Secure and we accept Visa, MasterCard and Instant EFT
Security Details
PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
Your sensitive financial information (like credit/debit card details) is never sent to Wine Menu so you can send money without sending your financial information.
We make use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions.
EFT (Electronic Fund Transfer)
EFT allows you to pay for your order through your bank’s online banking. When you are ready to proceed to checkout, select the option to pay by EFT presented under payment options.
You will then need to load Wine Menu as a beneficiary on your internet banking and use your unique order number as the reference for your payment. To help fast-track the processing of your order, you can send your bank’s proof of payment to orders@conviviowines.co.za
Banking Details:
Bank Nedbank
Branch No. 123209
Account Name Wine Menu
Account No. 104 769 5774