Delivery Charges and Policies
We deliver nationwide and offer free delivery for orders over R1500 in Johannesburg and Pretoria Metropole areas.
Our standard delivery charges for major centers are outlined below. All other destinations will be quoted on submission of address.
Please note that delivery charges are calculated based on your postal code. To avoid incurring unnecessary fees, please ensure that you enter a street code rather than a box code when placing an order online. Delivery is to either your home or workplace. We are unable to deliver to PO Box addresses, as signature is required. Deliveries are done during normal office hours.
In order to minimize our environmental impact, wines remain in their original packaging. We reserve the right to ship mixed cases in re-utilized wine boxes appropriate to the bottle size and shape.
Please note that during Christmas & Easter season time, delays can be experienced due to increased freight volumes & public holidays. We will as far as is possible and reasonable try to minimize delays. However, as transport is with an outside service provider, we cannot assume liability for any delays where the cause thereof is beyond our control.
Johannesburg and Pretoria
Orders over R1500 receive free delivery
Orders under R1500 – R100 per 12 bottles
2-3 working days
All other major centers
Cape Town, Durban, Port Elizabeth, East London, George, Bloemfontein
R130 for the first 12 bottles
Add R60 for each 6 bottles thereafter
RETURNS POLICY
Every effort is made to ensure that orders are fulfilled correctly. If, however, you do not receive exactly what you have ordered, we will gladly rectify the problem or provide a full refund at no extra cost.
If you have any questions or concerns regarding our returns policy, please contact orders@conviviowines.co.za